How do I track my Orders? When you are logged in you should see a "My Order" link at the top right of your screen. 

RETURNS & EXCHANGES

To obtain a Return Authorization Sheet (RA) Please call 1-866-872-5722 or use our Support Case System (requires login) to submit your detailed request.

IMPORTANT! If you decide you need to return something before it is delivered DO NOT refuse delivery when it arrives. Please receive the package and call or submit a request to OneSource to get a Return Authorization.

PLEASE NOTE: Returns, Credits and Exchanges are accepted within 30 days of original delivery.

Returns, Credits and Exchanges are accepted as follows:

RETURN FOR CREDIT: If you receive what you ordered but decide to return it for exchange or credit you are responsible for shipping charges to return items to our warehouse:

  1. Call or submit a request ticket to OneSource for a Return Authorization. We will fax you a sheet showing your store, the items to be returned, and the return-to address.
  2. If possible, package your return in the original shipping bag using secure packing tape. Include the Return Authorization Sheet. Returned items must be in new, unused, or unwashed condition.
  3. Send your RETURNS via insured carrier (preferably UPS / FedEx Ground or Postal Service) to:

OneSource IML, Attn: Returns, 1313 Mosswood Irving, TX 75061 phone (972) 570-0844

4. Record your Return Authorization Number (not the Sheet), as a refernce of your shipment and any tracking information until your credit is processed.

5. If you wish to receive a replacement item please simply go online and place a new order for your desired items.

RETURNS DUE TO DAMAGE, DEFECT OR PACKING ERROR: If you receive your order and there is a packing error or a defect or damage to the items.

  1. Call or submit a request to OneSource for a Return Authorization. We will email you a sheet showing your store and the items to be returned.
  2. If possible, package your return in the original shipping bag using secure packing tape. Include the Return Authorization Sheet. Exchanges due to packing error must be in new, unused, or unwashed condition.
  3. OneSource will provide a UPS or FedEx label for you to return the goods.
  4. Record your Return Authorization Number (not the Sheet) until you receive your exchange. Refer to this Number when calling for information.use our Support Case System (requires login) to report any problems or comments with your order. You may also phone us at (866) 872-5722 for any further explanation or discussion necessary.